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tk97 is transparent about what account and device data we collect, how we use it and what choices you have over it. This policy covers every interaction with our platform — from opening an account to wallet activity — and applies subject to your local law and eligible region.
When you open an account with us, we collect the details you enter directly: your name, contact address, login credentials and any payment method details you provide during a deposit or withdrawal. If you transact through Nagad or Rocket, the wallet reference number and transaction status are logged against your account record so we can match receipts and resolve queries. We also collect technical data automatically — your device type, browser version, IP address and session timestamps — because this helps us keep your account secure and display the lobby correctly on your screen. We do not sell this data to third parties for marketing purposes. We share information only where it is needed to process a transaction, verify an account or comply with a lawful request. Cookies are used to keep your session active and to remember your lobby preferences between visits; you can manage cookie permissions through your browser settings at any time. How long we keep your records depends on account activity and any applicable retention obligation under local regulation. If you are in Bangladesh, access to and use of our platform is subject to your local law and the eligible regions we serve.
When you deposit or withdraw via Nagad, we log the wallet reference and transaction status against your account. This lets our support team match your receipt to the correct transaction record without requiring you to re-enter details.
Rocket transactions are recorded in your account history the same way. The log shows the amount direction, date and a masked wallet identifier — enough to resolve a dispute without exposing your full number to unrelated staff.
We collect device type, browser and session timestamps automatically. This data is used to detect unusual login patterns and ensure the lobby loads correctly on your screen. It is not used to build advertising profiles.
Cookies keep your session active and store lobby preferences. You can clear or block them through your browser settings; doing so may require you to log in again on your next visit.
Not every digital interaction you have falls inside this policy. Understanding the boundary helps you know exactly who is responsible for which part of your data at any stage of using the platform. The four areas below draw that line clearly — what we own, what we facilitate and what sits with a third party entirely.
Creating, logging into and managing your tk97 account is fully inside this policy. The credentials, session data and account preferences you set here are our responsibility to protect and handle as described.
When you initiate a deposit or withdrawal via Nagad or Rocket, the payment leg that travels through that wallet provider falls under the wallet provider's own privacy terms. We record only what arrives on our side of the transaction.
The games you open, the lobby sections you browse and the tables you sit at generate activity data that stays within our systems. We use this to improve the lobby layout and to keep your account history accurate.
Any site linked from our platform but not operated by us — payment portals, identity verification screens or external help documents — is governed by that third party's policies. We recommend you read them before proceeding.
This policy is not just a statement we publish — it describes real actions you can take over your own information. Your account settings page is the first place to check: your registered contact details, linked wallet identifiers and communication preferences are all visible and editable from there without needing to contact support. If something is recorded incorrectly — a wrong contact number, an outdated email address — you can correct it directly or raise a request through our support channel and we will update it after verifying your identity. You can also ask us what categories of data we hold on your account, and we will respond through the channel you used to raise the request. If you decide to close your account, let support know; we will confirm what happens to your records in line with any retention period that applies under relevant local regulation. Access to these rights depends on your local law and the eligible regions we serve.
Open your account settings to see the personal details, contact information and wallet identifiers we hold. If anything looks wrong, correct it there or raise a request with our support team.
You can update your registered mobile number, email address or linked wallet reference directly from account settings. Changes to sensitive fields may require identity verification before we apply them.
Send a data enquiry through our support channel and we will confirm what categories of information are recorded against your account. We respond through the same channel you used to ask.
If you want your account closed, contact support with that request. We will confirm what data is retained and for how long, in line with retention obligations under applicable local regulation.
If you have a question about how your data is used, want to submit a correction or need to understand what we hold on your account, these are the routes we publish. Please use the channel that matches your query — account-level changes through live chat or email get routed to the right team faster than a general message.
Open the chat icon inside your logged-in account area. This is the quickest route for account correction requests and privacy queries that need a real-time response.
Send a detailed privacy enquiry to our support email address listed in the Contact section of the site. Include your registered mobile number so we can match it to your account record.
Our published help articles cover cookie management, data retention and account closure steps. Check there first if your question is about browser settings or session data — many answers are already written out.
Security and transparency are how we keep your account relationship intact over time. Here is what we do across the four areas that matter most for your privacy on our platform.
Account records, wallet transaction logs and session data are stored in secured environments. Retention periods follow applicable local regulation; when an account is closed, we confirm in writing what is kept and for how long.
We use session cookies to keep you logged in and functional cookies to remember lobby preferences. Advertising or tracking cookies from unrelated third parties are not placed through our platform. Manage all cookie types through your browser settings.
We flag unusual login activity — such as a new device or IP address that does not match your usual session — and may prompt you to verify before granting access. You can review active sessions and log out remotely from account settings.
If you believe information we hold is inaccurate or want to understand how a specific data type is used, raise it through live chat or email. We document every such request and respond through the same channel.
These are the questions we receive most from Bangladesh account holders about data, cookies and their rights under this policy. If your question is not here, our live chat team can help.
We share only what is necessary to process your transaction — typically a reference number and amount direction. Your full account profile is not passed to the wallet provider. Each provider handles the data on their side under their own privacy terms, which you can review directly with them.
Yes. Open your account settings to view your registered contact details and wallet identifiers. For a full summary of what categories we hold, send a data enquiry through live chat or email and we will respond with a clear breakdown.
Go to account settings and update the field directly. If the field requires identity verification before it can be changed, follow the steps shown on screen. Alternatively, raise a correction request through live chat and our team will handle it after verifying who you are.
Contact our support team to initiate account closure. We will confirm which records are kept and for how long, based on any retention obligation under applicable local regulation. Records not subject to a retention requirement are removed in line with our standard deletion process.
We use session and functional cookies only — to keep you logged in and remember lobby preferences. We do not place advertising or cross-site tracking cookies through our platform. You can review and clear all cookies at any time through your browser settings.
This policy applies to your use of the tk97 platform wherever you access it, subject to your local law and the eligible regions we serve. If you are in Bangladesh, your access to and use of the platform depends on what is permitted under applicable local regulation.