When you open an account on tk97 and use our services, these Terms & Conditions set out the rules that apply to you and to us. Read them carefully — they cover account access, transactions via Nagad and Rocket, how disputes are handled, and the conditions under which your account remains active. Access to our services depends on your local law and eligible regions.
Account Eligibility Rules
Transaction & Wallet Terms
Content & Usage Scope
Policy Update Rights
POLICY SCOPE & BASIS
How These Terms Govern Your Account
These Terms & Conditions form the binding agreement between you and tk97 when you register and access our services. By creating an account you confirm that you have read, understood and accepted all conditions outlined here. If any clause conflicts with your local law, that clause applies only to the extent permitted in your eligible region — nothing in these terms overrides mandatory local consumer protections. Our services include casino game access through Bigtime Gaming, Pragmatic Play, JDB and PlayStar lobby titles, sportsbook markets, and account wallet functions including deposits and withdrawals processed through supported payment rails. Where Nagad or Rocket are available to you, transactions routed through those channels are subject to the same obligations as any other method in these terms. Your account wallet records all activity, and you can review transaction history inside the signed-in account area at any time. We may update these Terms & Conditions when our services change, when regulatory guidance requires it, or when we improve how the account system works. When that happens, we will post the revised version and note the effective date. Continued use of your account after a posted update means you accept the revised terms. If you do not agree, close your account and stop using the services before the update takes effect.
Nagad
Rocket
Account Wallet
bKash
Bank Transfer
WHAT THESE TERMS COVER
Inside and Outside This Policy
These Terms & Conditions have a defined boundary. Understanding what falls inside and outside that scope keeps your account relationship with tk97 clear and helps you know where to look when something specific comes up.
Account Access
All registration, sign-in, session activity and account closure actions fall fully within this policy. Eligibility depends on your local law and the regions where tk97 services are available. If your location restricts access, these terms do not override that restriction.
Transactions
Deposits and withdrawals processed through your account wallet — including activity via Nagad, Rocket and other supported payment rails — are governed here. The limits, verification steps and processing conditions shown in your signed-in account area form part of these terms by reference.
Site Content
Game titles in the tk97 lobby, sportsbook markets, promotional notices and published support materials are our content and are covered by these terms. You may view and use that content under the access conditions set out here; you may not reproduce or redistribute it outside your personal account use.
Third-Party Services
Payment processors, game studios and any external service you reach through our platform operate under their own agreements. tk97 is not a party to those agreements and these terms do not extend to them. Where Nagad or Rocket route your transaction, their own service conditions also apply to that leg of the transfer.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These Terms & Conditions are not one-sided. You have specific, practical rights you can exercise at any point during your account relationship with tk97. You can review your full transaction history — every deposit, withdrawal and wallet transfer is logged and accessible inside the signed-in account area. If you find an error in your account details, you can correct personal information through the account settings section; for changes that require identity verification, the fields and document instructions are shown there. If a transaction looks wrong or a game session result is unclear, you can raise a formal query through our support contact routes before any escalation is needed. Your account data is held for as long as your account is active and for the period required under applicable law after closure; you can request a summary of what we hold by contacting support directly. These rights sit alongside your local consumer protections — they are not a substitute for them.
Review Records
All account activity is visible in your signed-in account area. Check the transaction log for deposit and withdrawal history, wallet balance movements and session records. No separate request is needed to access this view.
Correct Account Details
Update name, contact information and payment details via account settings. Fields that require identity verification display the required steps inline — follow the instructions shown there.
Raise a Query
If something looks wrong on your account, contact our support team before escalating. Use the live chat or email route shown on the support page with your account reference and a description of the issue.
Request Data Summary
You can ask us to confirm what personal data we hold against your account. Send the request through our published support contact route; we will respond within the timeframe required by applicable law.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If you have a specific question about these Terms & Conditions — a clause you need clarified, a query about how a term applies to your account, or a formal request — use the contact routes published on our site. We do not accept terms-related requests through social channels.
Live Chat
Available through the support section of the site. Use this for account-specific terms queries where you can share your account reference directly in the session.
Email Support
Reach our support team by email for written terms queries, data requests or formal account notices. The address is published on the contact page in your signed-in account area.
Help Centre
Our published help content covers common terms questions around account eligibility, wallet conditions and transaction rules. Check there first — many queries are answered without needing to contact us.
HOW WE HANDLE YOUR DATA
Data, Security and Policy Management
These terms describe obligations on both sides. Here is how tk97 holds up its end on the key account and data questions these Terms & Conditions cover.
Data Handling
We collect only the account data needed to operate your account and process transactions. That includes identity verification data, payment details and session records. We do not sell account data to third parties and we do not use it for purposes outside what these terms describe.
Cookie & Session Policy
Cookies and session tokens are used to keep your account session active and to support security checks. You can review cookie use in our published cookie notice. Disabling essential cookies may prevent account sign-in from working correctly.
Account Security
Your account access is protected by the credentials you set at registration. Keep your sign-in details private. If you believe your account has been accessed without your permission, contact support immediately using the routes shown on the support page.
Retention & Changes
Account data is retained while your account is active and for the period required by applicable law after closure. When these terms change, the updated version is posted with an effective date. Contact support if you need to request account closure or a data summary.
TERMS FAQ
Common Questions About These Terms
These are the questions we see most often about the tk97 Terms & Conditions. If yours is not here, contact support with your account reference.
Do these Terms & Conditions apply to me if I am in Bangladesh?
Access to tk97 services depends on your local law and eligible regions. These terms apply to any account you open with us. If local law in your region restricts access to online gaming services, those restrictions apply regardless of what these terms say. Check your local rules before opening an account.
What happens if tk97 updates these terms?
We post the revised Terms & Conditions with an effective date. If you continue using your account after that date, you accept the updated terms. If you do not agree with the changes, close your account before the effective date and stop using the services. We do not back-apply updated terms retroactively.
How do I raise a dispute about a transaction on my account?
Go to your account wallet history in the signed-in area and note the transaction reference. Then contact support via live chat or email with that reference and a description of the issue. We review transaction queries against our records. Nagad and Rocket transactions may also need a reference from your wallet provider.
Can I close my account and what happens to my data?
You can request account closure through our support team using the contact routes on the support page. After closure, we retain the data required under applicable law for the retention period specified by those obligations. You can request a summary of what we hold by contacting support.
Are there any actions that could lead to account suspension under these terms?
Yes. Providing false information at registration, attempting to access the account from a restricted region, or conducting transactions in a way that breaches these terms can result in suspension. The specific conditions and any appeal steps are set out in the full terms on this page.
Where can I find the full text of the current terms?
The current version is published here on this page at tk97/terms-conditions/ and is always the version in effect. Your signed-in account area also links to it directly. If you need a specific version from a past date, contact support with your request and account reference.
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